It is wonderful to be able to work in areas that I am truly interested in, passionate about & have a deep understanding of!

Areas of Expertise
My Professional and Personal Development programs focus on shifting what is difficult to be perceived as merely different.

The ‘difficult’ aspects of our lives may include:

• People with whom we work and/or live
• Customers, suppliers, bosses and staff

or even

• Acclimatising to change
• Achieving goals
• Developing more effective and productive behaviours

My work, then, includes a broad spectrum of topic areas, such as -

• Teams
• Leadership
• Conflict Resolution
• Self Esteem & Confidence
• Work/Life Balance
• Women’s Business Skill Development
• Customer Service
• Presentation & Training Skills

The tools I use include -

• Models of Human Behaviour – MBTI® , DiSC, Learning Styles
• NLP (Neuro-Linguistic Programming) and Generative Learning
• 25+ years of real-world experience
• Humour, understanding and warmth
• Compassion, patience and tolerance
• Listening, empathy and acceptance

You might like to check my Resource Centre for links to FREE articles on these various subjects.

Methods and Style

I hold a high value on effectiveness.

Countless research has shown that the most effective learning occurs when individuals are relaxed.

Research has also shown that there are specific, concrete ways of accelerating learning and increasing retention.

Because of this, my programs are characterised by appropriate amounts and use of:

• Lightheartedness
• Interaction between myself and the participants, and the participants themselves
• Real-world practical applications and exercises
• Anecdotes, stories and examples
• Music
• Colourful visual aids
• Summaries
• Memory hooks enabling better recollection of the material
• Informality, while remaining professional
• Opportunities for individuals to complete personal Action Plans for the future

People come to seminars and conferences, not only to learn, but also to enjoy themselves. It is important that they feel …

• Challenged (but unthreatened)
• Curious (but not confused)
• Excited (but not overwhelmed)

and perhaps most importantly

• Personally motivated and inspired (not pushed or coerced).

You and your people are guaranteed to experience all this – and more – during my programs. Participants only need to bring their willingness to learn and an openness to possibility – then you can let me do the rest!

Look under ‘Services’ for a selection of ways in which I can assist you and your organisation in reaching – even exceeding! – your goals.