Working Together

Guarantee

At all times you are assured of our No-Risk, 100% Money-Back Guarantee: You will never pay for any service or product from us that you aren’t 100% delighted with. That’s’ our promise – and peace of mind for you.

Terms & Conditions

Intellectual Property & Confidentiality

Material used in the design and conduct of the services listed above is the intellectual property of Knowledge-Able and Sandi Givens. All rights to its use are reserved under Australian and International Copyright Law.

Knowledge-Able and its consultants recognise that during the course of this assignment that they become privy to sensitive and confidential material that is the property of the client organisation. Knowledge-Able and its employees, therefore, undertake to ensure that they will not unwittingly, knowingly or deliberately divulge this material to anyone outside of the client organisation and the areas with which they are working.

Terms of Payment

Two invoices will be presented to the client:

  1. 50% of the total fee, securing their selected booking date and payable within 14 days of receipt, and
  2. The remainder of the fee payable (including expenses) sent following the delivery of service and payable within 14 days of receipt.

Invoices will be itemised with the dates and services provided.

Cancellation Schedule

Cancellation 7 days or less in advance of the booked consulting/training date 80% of payable fee
Cancellation 8 to 14 days of the booked consulting/training date 60% of payable fee
Cancellation 15 to 21 days in advance of the booked consulting/training date 25% of payable fee

Service Agreement

We like to eliminate confusion and ambiguity and ensure our understanding is accurate. Once we’ve reached agreement on the specifics of your event, we will send you a Service Agreement, detailing the above Terms and Conditions and specifying the date(s), time(s), content and investment for your program.

We ask that you sign, date and return this to us, along with your deposit of 50% of the investment so we can lock the date(s) in our calendar for you.

Travel & Accommodation arrangements

Additional costs for travel and accommodation required outside of the CBD Melbourne, Victoria will be discussed and agreed upon prior to the remittance to you of our Service Agreement.

Generally, our arrangements are as follows:

  • For car travel within Victoria, a flat fee for time and expenses will be quoted. We prefer to use our company car, rather than a rental car.
  • Air travel up to 2 hours duration is by Economy seating. Over 2 hours, Sandi travels Business Class. We prefer to manage the booking ourselves, and include the charges (with receipts) on our final invoice. Sandi flies with Qantas and their partner airlines wherever possible.
  • Transfers (taxi/bus/hire car) and parking at Melbourne airport will be included on our final invoice and are paid by the client. (Receipts provided)
  • Accommodation of 3 Stars or higher is required for overnight stays. Again, we prefer to manage this booking and will include the charges on our final invoice to the client. (Receipts provided)
  • For overnight stays, the client will be responsible for Sandi’s dinner and breakfast expenses, to be billed on our final invoice. (Receipts provided)

Inclusions in our services

When quoting for services that do not require travel outside of Melbourne metropolitan area, our fee includes:

  • All necessary client research
  • All program research, design and development
  • Facilitation/delivery
  • Participant learning materials
  • Facilitator’s aids and materials
  • Post-program follow-up activities as agreed during our discussions

At no charge, we are happy to source off-site venues for clients that are within easy travel distance for the attendees and within your specified budget.

Blog Categories
Recent Blog Posts
  • Work/Life Balance doesn't exist - and while we continue to strive to achieve it, we are setting ourselves up for disappointment.

    Why?

    The phrase itself suggests a couple things that are inherent in the problem:

  • Frankly, no. It's not possible - and we are causing ourselves untold frustration and disappointment while we keep trying to achieve it!
     
     
    Why do I say this?
     
    Well, think for a minute about the phrase itself - 
  • (WARNING: Your life as you know it is about to change)

     

    “How can I handle difficult people?”

    Answer – you can’t.

    “Wait – what? You mean I’m stuck with them in my life?”

    Answer – it all depends on how you look at it.

  • I recently attended a three-day women’s festival that I attended for the first time in 2016. It’s never the same the second, third or umpteenth time around is it? First of all, there’s that ‘first time newness’ that we can only get once. “Wow! Look at that!” “Goodness, that’s amazing!” And so on … because we are seeing things through fresh, first-time eyes.

    In our subsequent visits, while we look for that same magic, but logically know it will be different than our beloved ‘first-time’.  We then start to notice what’s not there that we liked the previous year(s), and lament “But I really liked that!”

    So this year, I decided to focus instead on what was new, different and intriguing. And that’s how I came across The Release Tree.

  • We’ve all heard these definitions …

    Courage is not the absence of fear, but the conquering of it.  (I’ve seen this attributed to Dan Millman)

    Courage is resistance to fear.  (Thanks Mark Twain)

    Courage is mastery of fear.  (Mark Twain again)

    What doesn’t kill you makes you stronger.  (Kelly Clarkson made this line famous in her pop song)

    In other words, grit your teeth and move on regardless. Tough it out. Toughen up.

     

    A lot of people who know me say I’m one of the most tenacious, determined, “courageous” people they know. And I’ve always kind of liked this. I’m proud that I ‘hang in there’, dig deep and find my way through challenges.

    My father (bless you, dad) had a saying that went something like this: “The real measure of a person’s character is how they handle adversity.” And I liked this too – for most of my life.

    Whenever I was going through a tough time, I’d remember my dad’s words and think ‘keep going, Sandi – you’re developing character. People will admire you for the fact that you’ve made it through all this crap.’ And so I did keep going (though I’m not sure this really earned me brownie points in the admiration-from-other-people stakes).

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